Master Service Agreement

1. Definitions

• "Platform" — the MENTORR web application, APIs, and associated services.
• "User" — any individual accessing the Platform under a Customer account.
• "Content" — any data, text, files, or materials submitted by a User.
• "Subscription" — the paid or free plan under which the Customer accesses the Platform.
• "Synergy Match" — MENTORR's proprietary mentor-mentee compatibility algorithm.

2. Scope of Services

MENTORR grants the Customer a limited, non-exclusive right to access the Platform for mentorship and professional development. Services include:

• Synergy Match mentor-mentee pairing across four industry verticals
• Career advancement tools, job matching, and Growth Track courses
• Startup Accelerator programme participation (where applicable)
• Advisory engagement facilitation
• Community forums, events, and networking features

3. Account Responsibilities

The Customer is responsible for all activity conducted through its accounts. Credentials must not be shared. The Customer must ensure all Users comply with this MSA and all applicable MENTORR policies. MENTORR may suspend access immediately upon any breach.

4. Fees & Payment

• Billed monthly or annually depending on the selected plan
• Non-refundable except as expressly stated or required by law
• Subject to change with 30 days' written notice
• Exclusive of applicable taxes, which are the Customer's responsibility

5. Intellectual Property

MENTORR retains all rights in the Platform and Synergy Match algorithm. The Customer retains ownership of its Content but grants MENTORR a licence to use that Content solely to operate and improve the Platform.

6. Confidentiality

Each party agrees to keep the other's confidential information strictly confidential and not disclose it to third parties without prior written consent, except as required by law. This obligation survives termination for three (3) years.

7. Warranties & Disclaimers

MENTORR warrants it will provide the Platform with reasonable care and skill. Except as stated, the Platform is provided "as is". MENTORR does not warrant uninterrupted service or that match scores guarantee any outcome.

8. Limitation of Liability

MENTORR's aggregate liability will not exceed the greater of (a) total fees paid in the preceding 12 months or (b) $100. Neither party will be liable for indirect or consequential damages.

9. Term & Termination

Either party may terminate with 30 days' written notice. MENTORR may terminate immediately for material breach. Upon termination all licences cease and data will be handled per the Privacy Notice.

10. Governing Law

Governed by the laws of the State of Texas, United States. Disputes unresolved after 30 days of good-faith negotiation shall be submitted to binding arbitration in Dallas, Texas under AAA rules.

11. Contact