At Mentorr, your privacy is important to us. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the choices you have. By using Mentorr you agree to the practices described here.
1. Information We Collect
Information you provide
- Account data — name, email address, and password when you register.
- Profile data — role, industry, years of experience, skills, interests, goals, career direction, and mission statement that you enter during onboarding or profile editing.
- Preferences — mentorship style, work style, feedback preference, availability, and other compatibility data used by our Synergy Match algorithm.
- Communications — messages, notes, and feedback you send through the platform.
Information collected automatically
- Usage data — pages visited, features used, session length, and interaction patterns.
- Device data — browser type, operating system, IP address, and timezone.
- Cookies — session and authentication cookies necessary to keep you signed in. See Section 6 for details.
2. How We Use Your Information
- Matching — your profile and preference data powers the Synergy Match algorithm to surface compatible mentors and mentees.
- Platform operations — authenticating your account, providing features, and troubleshooting issues.
- Communications — sending transactional emails (e.g., password reset, match notifications) and, where you opt in, product updates.
- Safety and compliance — detecting and preventing fraud, abuse, or violations of our Terms of Service.
- Improvement — analysing anonymised and aggregated usage trends to improve the platform.
3. How We Share Your Information
We do not sell your personal data. We share it only in these limited circumstances:
- Other users — your public profile (name, role, industry, skills, bio) is visible to other Mentorr users for matching purposes. Sensitive data such as your email and password is never shared.
- Service providers — we use Supabase for authentication and database services, bound by data processing agreements.
- Legal requirements — we may disclose data if required by law, court order, or to protect the rights and safety of users or the public.
- Business transfers — if Mentorr is acquired or merges with another organisation, your data may transfer as part of that transaction. We will notify you before this occurs.
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the service. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required by law to retain it longer or where it is necessary to resolve disputes or enforce agreements.
5. Your Rights & Choices
Depending on your location, you may have the right to:
- Access — request a copy of the personal data we hold about you.
- Correction — update inaccurate or incomplete data through your profile settings at any time.
- Deletion — request deletion of your account and personal data.
- Portability — request an export of your data in a machine-readable format.
- Objection — object to certain processing activities, including direct marketing.
To exercise any of these rights, contact us at privacy@mentorr.io. We will respond within 30 days.
6. Cookies
We use the following types of cookies:
| Type | Purpose | Can opt out? |
|---|
| Essential | Authentication session management (Supabase) | No — required for login |
| Analytics | Aggregated usage stats to improve the platform | Yes |
7. Data Security
We use industry-standard security measures including TLS encryption for data in transit and encrypted storage for data at rest. Authentication is handled by Supabase, a SOC 2 compliant provider. While we take reasonable precautions, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Mentorr is not directed at children under 18. We do not knowingly collect personal data from anyone under 18. If we become aware that we have collected data from a child under 18, we will delete it promptly.
9. Third-Party Links
The platform may contain links to third-party websites or resources. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any personal data.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or an in-app notice and will update the "Last updated" date above. Continued use of the platform after the effective date constitutes acceptance of the revised Policy.
11. Contact Us
If you have privacy-related questions or requests, please reach out:
Mentorr Privacy Team
Email: privacy@mentorr.io